Question 1

Do I need to install any software?

Accepted Answer

No. Careflow runs in your browser and is installable as a Progressive Web App, so it works like a native app on your phone, tablet, or desktop without an app-store download.

Question 2

Is this only for large clinics, or does it work for a solo practice?

Accepted Answer

Both. Careflow is built mobile-first for solo doctors running their own practice, and scales up to multi-doctor clinics with a front desk team.

Question 3

Do I need my own WhatsApp Business account?

Accepted Answer

Careflow sends messages through the official WhatsApp Business Cloud API. You can connect your own WhatsApp Business number in Settings, or start without one. Everything else in the app works fully while messages log internally instead of sending.

Question 4

Is patient data kept private and secure?

Accepted Answer

Yes. Every clinic's data is fully isolated from every other clinic, traffic is encrypted over HTTPS, and patients can sign a digital consent form and opt out of WhatsApp messages at any time. See our Privacy Policy and Security Policy for detail.

Question 5

Can I try Careflow before paying?

Accepted Answer

Yes. Every new clinic gets a 7-day free trial with full product access. No credit card required, but a WhatsApp number is mandatory at signup so we can support onboarding. Upgrade to monthly or annual anytime from pricing or Settings → Billing.

Question 6

What is the Careflow affiliate program?

Accepted Answer

You can join free as a partner without a clinic subscription at /partners/register, or enroll inside the app under Marketing → Affiliate if you already use Careflow. Share your link and earn a commission on a referred clinic's first paid plan. Details: /affiliate.

Question 7

What products does Careflow include?

Accepted Answer

Careflow CMS is the clinic workspace. Optional clinical AI add-ons are Voice Rx, Rx Digitize, Ask Careflow, and Differential, billed separately. See /products for each product and pricing.

Question 8

What happens to my Google reviews?

Accepted Answer

After a visit, Careflow can send patients a review request with your clinic's Google review link. Patients can also share private feedback with the clinic directly. You control when and to whom requests are sent from the Reviews module.

Question 9

Does Careflow replace my clinical judgment?

Accepted Answer

No. Careflow is practice-management software. It does not diagnose or prescribe. All clinical decisions remain with the treating doctor and clinic. See our Medical Disclaimer.

Question 10

Can multiple doctors and staff use one clinic?

Accepted Answer

Yes. Owners and staff can work under the same clinic. Roles such as doctor and front desk are supported, and owners can manage more than one clinic when needed.

Question 11

How does billing and invoicing work?

Accepted Answer

You can create line-item invoices from a visit or standalone, track unpaid and paid status, and resend invoice summaries on WhatsApp when messaging is connected. PDFs are generated on demand.

Question 12

How do follow-ups work?

Accepted Answer

Follow-ups track patients who should return. Careflow can create them from next checkup dates and help you send WhatsApp reminders so return visits are less likely to fall through.

Question 13

Can I import existing patients?

Accepted Answer

Yes. Careflow supports patient import so you can bring existing records into the clinic instead of retyping everything by hand. You can also register patients one by one from the app.

Question 14

Does it work offline?

Accepted Answer

As a PWA, Careflow can cache the shell for install and offline access to the app frame. Live clinical data still requires a network connection to stay accurate and secure.

Question 15

Is Careflow compliant with India's DPDP Act?

Accepted Answer

Careflow is designed with multi-tenant isolation, consent tooling, and public policies aligned with DPDP principles. Clinics remain responsible for patient notices and consents. See our DPDP and Data Processing pages.

Question 16

Who owns the patient data I enter?

Accepted Answer

Your clinic owns the clinical content you enter. Careflow hosts and processes it to provide the service, typically as a processor for patient data under our Data Processing Addendum.

Question 17

Can I cancel anytime?

Accepted Answer

Yes. You can cancel to stop future renewals. Access usually continues until the end of the period already paid. See the Refund & Cancellation Policy for details.

Question 18

How do appointment reminders get sent?

Accepted Answer

When WhatsApp is connected, booking can trigger confirmations, and scheduled jobs can send reminders and follow-up nudges. Without WhatsApp credentials, the app still runs and messages are logged for review.

Question 19

Can I use Careflow on my phone during rounds?

Accepted Answer

Yes. The product is mobile-first with large tap targets and a bottom navigation on small screens, so front desk and doctors can use it on phones as well as desktops.

Question 20

Where can I read all legal policies?

Accepted Answer

Open the Legal center for Privacy, Terms, Cookies, Security, DPDP, WhatsApp messaging policy, refunds, and grievance contacts.

See every patient. Send every follow-up. Automatically.

Running a clinic should not feel this chaotic

Empty slots from forgotten visits

Manual follow-up calls

Paper charts you cannot search

Billing after clinic hours

No single view of the day

Patients who never return

Five products, one clinic

Careflow CMS

Voice Rx

Rx Digitize

Ask Careflow

Differential

Everything your clinic needs, designed for how doctors work

Patient records

From walk-in to invoice, without the chaos

Register the patient

Follow-ups patients actually read

AI that knows your clinic software, not a generic chatbot

In-app product guide

Workflow-aware answers

Catalogue medicine helper

For signed-in clinics only

Built to give doctors time back

Built on a foundation that can grow with your practice

PWA-first clinic app

Multi-clinic owners

Event-driven follow-ups

Careflow AI assistant

Smarter scheduling

Labs, pharmacy & payments

Role-based care teams

Open reporting exports

Built with privacy and security in mind

Multi-tenant data isolation

Encrypted in transit

Digital consent management

Secure authentication

You control your data

Official WhatsApp Business Platform

Built for clinics like yours

Simple pricing, from ₹799/month

Starter

Growth

Enterprise

Frequently asked questions